| North York, ON | Case Management Conference: August 12, September 23, 2024 | CD.2023.594 | Without a valid work permit, the RCIC allowed the complainant to work for a company where the RCIC is a director. While being retained, the RCIC provided the complainant with incorrect immigration advice and counselled the complainant in lying to the CSBA officers. The RCIC told the complainant that they can re-enter Canada without a valid visa and counselled the complainant to lie about having adequate funds in their account by loaning them $3,000. The RCIC failed to communicate with the complainant in a timely manner. Lastly, the RCIC witheld the complainant's salary, using the sum of the salary to partially pay for the $3,000 loan. | Link |
| North York, ON | Case Management Conference: August 12, September 23, 2024 | CD.2023.260 | The RCIC failed to properly supervise the staff resulting in employee failing to provide a submission receipt, confirmation of submisson or an application number to the complainant after confirming that their applications were submitted. The RCIC failed to communicate with complainant in a reasonable timeframe. After multiple inquiries within the following months, the RCIC provided the complainant with its application numbers and inaccuretaly stated that the application process was in order and progressing. The RCIC failed to advise the complainant in a timely manner of the IRCC decision. Lastly, the RCIC failed to provide the complainant with a final statement of account. | Link |
| North York, ON | Case Management Conference: August 12, September 23, 2024 | CD.2022.446 | The RCIC failed to adequately communicate with the complainant throughout the retainer agreement. The RCIC failed to advise the complainant of the outcome of their application and manipulated the IRCC letter resulting in the refusal for spousal sponsorship. The RCIC failed to provide the complainant with a hard copy of the IRCC's refusal letter and to inform the complainant of the IRCC's refusal. | Link |
| North York, ON | Case Management Conference: August 12, September 23, 2024 | CD.2021.395 | The RCIC provided the complainant with an unsigned copy of the retainer agreement. The RCIC performed a service not referenced in the retainer agreement. The RCIC failed to supervise staff and made errors in regards to the expiry of express entry resulting in the EE profile expiring and lost the opportunity to be chosen to apply for permanent residency. The RCIC failed to advise the complainant that an employee working on their profile was no longer employed by the RCIC. The RCIC billed the complainant for work permit extension despite the services not being listed on the retainer agreement or on the RCIC's invoice. The RCIC failed to provide the complainant with invoices and a final account statement. | Link |
| North York, ON | Case Management Conference: August 12, September 23, 2024 | CD.2020.076 | As a result of the RCIC's incompetence the RCIC's clients were denied procedural fairness before the Refugee Appeal Division (RAD). The RCIC failed to comply with the RAD rule regarding submission of evidence, failed to provide updated evidnece to the RAD, and failed to address the main issue in the written submissions. | Link |
| North York, ON | Case Management Conference: August 12, September 23, 2024 | CD.2019.003 | The RCIC submitted immigration applications with several errors resulting in the withdrawal of the application. Multiple applications were denied because of the RCIC failed to add all of the required credentials to the applications or by providing the incorrect information. The RCIC failed to effectively communicate with the complainant while being retained. The RCIC demanded the complainant to sign a new retainer agreement on the condition of whether the complainant receives their Province of Ontario nomination. The RCIC delayed preparing the complainant's work permit application resulting in the complainant being denied by the visa officer. In addition, the RCIC did not provide the required information for the complainant's employer number. The complainant followed the RCIC's instructions on various actions resulting in the loss of money and denied permanent residency application. The RCIC failed to provide the complainant with a final statement of account. | Link |