| Maple Ridge, BC | TBA | CD.2023.784 | The RCIC used unregistered agents and unauthorized staff to recruit clients, provide incompetent immigration advice, manage files without adequate supervision, and failed to communicate directly with clients. The RCIC charged the employee for the LMIA application on behalf of the employer. The RCIC failed to keep a separate file for its work on behalf of the employer and failed to disclose the conflict of interest. The RCIC tied charges to the approval of the LMIA; charged and received money without submitting any immigration application on the employee's behalf and withdrew those funds from the client account despite not providing services or earning the fees. The RCIC also failed to retain the Retainer Agreement, failed to provide an accounting to the employee following the termination of their retainer and failed to refund any funds not earned during the retainer. | |
| Maple Ridge, BC | TBA | CD.2020.270 | The RCIC failed to register an agent and knowingly assisted or induced the agent to engage in immigration services or advice with clients. The RCIC failed to make or retain a retainer agreement for the client and failed to communicate with the client, relying entirely on their unauthorized agent and/or staff to conduct communications and provide advice. The RCIC failed to maintain an accounting of funds received or services provided. The RCIC communicated directly with the client after the complaint was made, and negotiated an affidavit in exchange for withdrawing the complaint, without obtaining the written consent of the ICCRC. | |